AI Knowledge Platform
Solved cases sit in inboxes, answers in a thousand PDFs, experience in heads that will eventually leave. The AI Knowledge Platform turns all of it into an assistant that truly knows your product — every answer with a source reference, and no plaintext data ever leaves your premises.
The problem
Every solved case is documented — in the email archive, where nobody will ever find it again. And you cannot dump customer emails into a cloud AI anyway.
Manuals, service bulletins, studies — thousands of pages in several languages. The answer is in there. On which page, nobody knows.
The best answers live with your most senior support engineer. That knowledge is in no system — and retires with them.
The solution
10,000 emails become structured problem solutions with confidence scores and case counts. A local AI model removes personal data before any text leaves your premises.
Every document becomes citable: the assistant names the exact PDF page and shows the images and tables of the source — no hallucination lottery.
Every research session becomes an editorial article — translated into 28 languages, with staleness detection and an approval workflow. Your knowledge writes itself.
Proven in the reference project
All numbers from the live reference project Förster Technik · CalfCloud.
The difference
Cloud AI vendors promise privacy. We build it in: anonymization runs on your hardware, embeddings are computed on-prem, the cloud only ever sees pseudonyms. And you choose the AI model freely — from cloud providers to fully local, with costs visible live in euros.
“The assistant doesn't just know the documentation — it sees your application: live data, the user's permissions, concrete actions. Answers come from your reality, not from the internet.”
Next step
Request demo access — you will get an answer within one business day. From a human. Or read the technical deep dive first if you want the details.